Privacy Policy

What We Collect

We collect information reasonably required to operate our website and platform, including names, business emails, company details, and account profile information.

How We Collect It

• Directly from forms, account setup, and support interactions.
• From normal platform usage and operational logs.
• Through cookies and first-party website analytics.

How We Use It

We use personal information to provide and improve the platform, manage accounts, and deliver support.

We do not sell personal information and do not use it for ad targeting.

Data Hosting and Transfers

Platform infrastructure and some AI providers are based in the United States. By using the platform, you acknowledge processing and storage in that region.

Third-Party Disclosure

We share information only with subprocessors, advisers, or regulators where legally required.

Current subprocessors are listed at trust.ciphrix.com.

Security and Breach Notice

We apply technical and organisational safeguards. For confirmed breaches affecting personal information, we notify impacted customers within 72 hours of becoming aware.

Cookies

Cookies support performance, session continuity, and analytics. You can disable cookies in browser settings, though some features may not function correctly.

Retention

Personal information is retained while your account is active and as needed for legal obligations. After termination, platform personal information is deleted within 60 days unless law requires retention.

Your Rights

You may request access, correction, deletion, or marketing opt-out by emailing support@ciphrix.com. Privacy complaints can be escalated to the OAIC (oaic.gov.au).

International Customers and Changes

Our practices align with Australian privacy law and relevant principles for India (DPDP) and EU/UK (GDPR). We may update this policy with reasonable notice.

Contact

• Email: support@ciphrix.com
• Trust Center: trust.ciphrix.com