Effective Date: 03-Apr-2025
1. ABOUT THE WEBSITE AND PLATFORM
Welcome to www.ciphrix.com and www.ciphrix.ai ("Website"). The Website provides information about Ciphrix and access to our Software as a Service platform, which is hosted separately at “ciphrix.app” ("Platform"). The Platform offers services for automating and managing compliance obligations ("Services"). These Terms and Conditions ("Terms") govern your access to and use of the Website, the Platform, and the Services, and outline your rights and responsibilities as a user ("User", "you" or "your").
1.1
The Website is operated by CIPHRIX PTY LTD (ABN 27 674 772 493), a company registered under the Corporations Act 2001 (Cth), with a registered office at 81-83 Campbell Street, Surry Hills, Sydney, New South Wales, 2010 AUSTRALIA. By accessing or using the Website or Services, you agree to comply with and be bound by these Terms. If you do not agree, you must cease usage immediately.
1.2
Ciphrix Pty Ltd ("Ciphrix", "our", or "we") reserves the right to review, modify, or amend these Terms at its sole discretion. Any changes will be published on this page, with the effective date indicated above. We will use reasonable efforts to notify you of significant changes. Continued use of the Website or Services constitutes acceptance of the revised Terms.
2. ACCEPTANCE OF THE TERMS
By browsing or continuing to use the Website or accessing the Platform, you agree to be bound by these Terms and our Privacy Policy ("Agreement"). Where applicable, you may also accept these Terms by clicking to accept or agree in the user interface. Continued access to or use of the Platform after account creation constitutes binding acceptance.
3. ELIGIBILITY
You must be at least 18 years old or accessing under the supervision of a parent or guardian. If using the Website on behalf of an organisation, you warrant that you have authority to bind that organisation.
4. ABOUT THE SERVICE
4.1
Ciphrix provides a compliance automation platform enhanced by artificial intelligence ("AI") and automation. Services include:
a) Mapping and managing compliance frameworks, controls, and policies;
b) Tracking evidence, testing, and audit readiness in real-time;
c) Managing employee training, acknowledgements, and device hygiene;
d) Monitoring risk across vendors, people, and assets;
e) Automating documentation and workflows using AI agents;
f) Publishing and maintaining a public-facing trust center.
4.2
Some accounts may be governed by a separate Software Licensing Agreement. Unless otherwise stated, these Terms apply.
5. USER LICENSING AND ACCESS
5.1
We offer:
a) Module-Based Licensing: With options based on users, usage, or enabled compliance frameworks;
b) Bundled Options: Pre-packaged offerings with discounts;
c) Enterprise Tier: Custom agreements.
5.2
Subscription packages allow different numbers of users. Additional users incur fees unless the base package is upgraded.
5.3
No restriction applies to User role types. The first registered User is the administrator ("Admin"). Admins manage access levels and may assign Admin privileges to others.
6. SUBSCRIPTION, REGISTRATION AND ACCOUNT SECURITY
6.1
Access to Services requires a paid subscription ("Subscription") and creation of an account ("Account").
6.2
Ciphrix may vary Subscription Fees at the end of a Subscription Period with prior notice.
6.3
Account registration requires accurate, complete, and updated information. You are responsible for all Account activity. Notify us immediately at support@ciphrix.com of any unauthorized use.
6.4
Required information includes user ID, password, company name, ABN or equivalent, company address, contact name, email, and payment details.
6.5
We may refer fraudulent activity to authorities. Do not share account credentials or use another User's account without permission.
7. PAYMENTS
7.1
Subscription Fees are billed monthly. Pricing may vary based on usage, user count, or enabled compliance modules.
7.2
Payments may be made via third-party platforms. We are not responsible for their performance.
7.3
If payment fails, you are liable for associated banking fees.
7.4
You must update us with any changes to your credit card. [We reserve the right to apply applicable taxes.]
7.5
We do not store credit card information. All payment data is handled externally.
7.6
Payments are exclusive of GST unless stated otherwise.
8. REFUND POLICY
8.1
Refunds comply with the Australian Consumer Law.
8.2
Refunds are granted only if Ciphrix is unable to continue Services or at Ciphrix's discretion.
8.3
Users may request a refund within 30 days of Subscription start if dissatisfied.
9. ACCEPTABLE USE
You must not:
a) Hack or reverse-engineer systems;
b) Tamper with service availability;
c) Overload our infrastructure;
d) Breach security or privacy laws;
e) Harass or mislead others;
f) Post prohibited content.
10. AI DISCLAIMER
10.1
AI is used to enhance experience.
10.2
You are responsible for verifying AI-driven recommendations.
10.3
Anonymous data may be collected to improve services.
10.4
Do not rely solely on AI for critical business decisions.
11. SECURITY AND PRIVACY
11.1
Governed by our Privacy Policy at https://ciphrix.com/legal/privacy.
11.2
Data is handled in accordance with the Privacy Act 1988 (Cth) and GDPR principles.
11.3
Users can select data residency. Some AI services may process data outside the region temporarily.
11.4
We outline encryption and data removal in our Privacy Policy.
11.5
In case of breach, we follow notification obligations.
12. CONFIDENTIAL INFORMATION
12.1
"Confidential Information" means non-public data disclosed and reasonably expected to be confidential.
12.2
Receiving Party must:
a) Keep information confidential;
b) Use only for fulfilling obligations;
c) Take reasonable precautions.
12.3
Excludes information:
a) Publicly available;
b) Known beforehand;
c) Disclosed lawfully by a third party;
d) Developed independently.
12.4
Upon request or termination, the Receiving Party must destroy or return Confidential Information and confirm in writing.
13. INTELLECTUAL PROPERTY
13.1
All content is owned by Ciphrix or its licensors.
13.2
Users are granted a non-exclusive license to use the Website and print materials for personal use.
13.3
No rights are transferred. All IP rights remain with Ciphrix.
13.4
Customer data remains yours. We receive a license to use it for service delivery.
13.5
You may not redistribute, broadcast, or adapt materials without permission.
14. BRAND USAGE
Unless explicitly requested otherwise, you grant Ciphrix the right to display your logo or brand name in customer lists, marketing, or promotional materials. To opt out, please contact support@ciphrix.com.
15. INDEMNITY
You agree to indemnify Ciphrix for any claims, losses, or damages resulting from your content, conduct, or breach of Terms.
16. DISCLAIMER AND LIMITATION OF LIABILITY
16.1
To the extent permitted by law:
a) All non-mandatory warranties are excluded;
b) Ciphrix is not liable for indirect or consequential damages.
16.2
Total liability shall not exceed the cost of resupplying Services.
17. TERMINATION
17.1
Either party may terminate in accordance with this clause.
17.2
You may terminate by not renewing, giving notice, closing your account, or emailing support@ciphrix.com.
17.3
We may terminate for non-payment, breach, legal reasons, or misuse.
17.4
Access will be revoked post-termination.
17.5
Subscription fees already paid are non-refundable. Unpaid amounts become due immediately.
17.6
Certain obligations survive termination.
18. FORCE MAJEURE
18.1
Covers acts beyond control such as natural disasters, war, pandemics, etc.
18.2
Obligations are suspended during Force Majeure.
18.3
If it lasts more than 3 months, either party may terminate with 1 month's notice.
19. DISPUTE RESOLUTION
19.1
Disputes must be raised in writing and discussed in good faith.
19.2
Unresolved disputes go to mediation in Melbourne within 28 days.
19.3
Costs of mediation are shared.
19.4
Mediation does not restrict seeking urgent legal relief.
20. GENERAL
20.1
Variations must be in writing.
20.2
Waivers must be written and specific.
20.3
If any provision is invalid, the rest remains enforceable.
20.4
Neither party may assign rights without consent, except to affiliates.
20.5
Notices must be in writing and delivered to the contact details provided.
20.6
Governing Law: Victoria, Australia. Disputes shall be resolved in the courts of Victoria.
For questions or support, contact: support@ciphrix.com